All episodes

In this episode of Commerce Talks with Alexander Graf, I sit down with Ronny Froehlich, co-founder of GoldenScent, to explore the burgeoning e-commerce landscape in Saudi Arabia. Recorded at the Siemens conference in Riyadh, Ronny shares his journey from Germany to leading the Middle East's largest online perfume retailer. We delve into the unique challenges and opportunities of launching an e-commerce platform in the GCC region, including logistics, cultural nuances, and the shift from desktop to mobile commerce. Ronny discusses the dynamic retail environment, emphasizing the importance of cultural understanding and the growing digital ecosystem in Saudi Arabia. We also...

In this episode of Commerce Talks with Alexander Graf, I sit down with Julian Lee, the founder and CEO of Airmee, to tackle the complexities of last mile delivery. As e-commerce continues to expand, the demand for efficient delivery solutions grows. Julian explains how Airmee integrates into e-commerce platforms like Amazon, offering fast, transparent, and reliable delivery options. We delve into the logistics behind Airmee's operations, from sorting facilities to contracted couriers, and discuss the regulatory landscape in Sweden that shapes their business model. Julian also shares insights into Airmee's expansion plans and the evolving landscape of delivery services, including...

A frequent speaker in the retail conference circuit, Kate Ancketill joined us to discuss all the latest in the retail world and what’s to come in the future. What are some brands that are doing innovation and experimentation really well? How can companies begin to explore the metaverse? Listen in to hear the answers to these questions and learn about the omni-fulfillment revolution, how the fourth industrial revolution on retail, and why there will always be a space for flagship stores.

In this episode of Commerce Talks with Alexander Graf, I sit down with Brett Sinclair, founder of the B2B Commerce Association, to delve into the complexities and challenges of the B2B market. Brett shares insights from his 15 years in the industry, highlighting the unique dynamics of the Australian B2B ecosystem. We discuss the shift from B2C to B2B focus among vendors, the impact of COVID-19 on digital transformation, and the ongoing challenges of change management and talent acquisition. Brett also sheds light on the opportunities for B2B companies to enhance their digital maturity and the evolving role of sales...

In this episode of Commerce Talks with Alexander Graf, I sit down with Mark Baukmann from Gastrohero to explore the fascinating world of e-commerce in the industrial kitchen equipment sector. Mark shares insights into how Gastrohero has evolved over the past eight years, expanding from heavy-duty kitchen appliances to a comprehensive range of professional kitchen supplies. We discuss the shift from traditional sourcing methods to online purchasing, with Gastrohero playing a pivotal role in this transformation. Mark also delves into the impact of COVID-19 on the Horeca industry and how it accelerated the shift from offline to online sales. Tune...

Luxury fashion brands have historically relied on relationships and in store experiences with their VIP customers to sustain and grow business. Now with the impact of COVID and the changing expectations of the next generation, luxury brands have had to adapt to evolve to stay ahead of the curve. We spoke with Nisreen Shocair from the YOOX NET A PORTER GROUP in the Middle East about how the brand and the region is embracing omnichannel ecommerce and the latest social media trends while still still offering one of a kind service by continuing to keep the customer relationship at the...

If you have a car, it’s very likely that you’ve used a Caramba product. We spoke with their CEO, Reiner Eckhard, about the 250 billion and growing automotive aftermarket industry and how they manage B2B and B2C revenue streams with sights set on D2C as well. Listen in to hear about how Tesla and other electric cars are forever changing the market, how Amazon can be your ally, and why the quality of the product rules all.

In this episode of Commerce Talks with Alexander Graf, I sit down with Kaan Dönmez, EVP of Digital Channels at Vakko, to explore how the metaverse could revolutionize the luxury fashion industry. We delve into Vakko's rich heritage and its unique approach to luxury retail, balancing tradition with innovation. Kaan shares insights on the challenges and opportunities of bringing a luxury brand online, especially in a world where digital channels are increasingly crucial. We discuss the evolving luxury consumer, the importance of curated experiences, and how the metaverse offers a new frontier for creativity and brand storytelling. Join us as...

Did you know that one of the largest toy companies in the world only recently launched their D2C experience? How does a brand so rooted in the brick and mortar experience tackle such a shift? We spoke to Elise Pogliano at Mattel during Shoptalk to discuss their journey into a digital ecosystem. Listen in to learn about their expanding entertainment franchise, recent retail innovations to look out for, and how to create a customer journey when the customer isn’t always the end user.

At Shoptalk, we spoke with Richard Hurren who is leading the Levi’s DTC strategy for one of the most iconic brands in the world. For a retail brand that has been around for over 150 years, how have they been able to benefit from selling on multiple channels while still investing in brick and mortar? Listen in to learn about this as well as how they’re meeting consumers where they are, what bottlenecks exist for DTC growth, and how they utilize omnichannel to ‘save the sale’.